Refund and download help
Help with your digital purchase
Request help
For a failed download, corrupted file, incorrect product or duplicate purchase, email info@crf-ds.ca with your order reference and a description. CRF will review the problem and discuss a replacement download, troubleshooting or an appropriate refund. Do not send card details or passwords.
Your downloads
After payment is confirmed, your downloads appear on the confirmation page, in your order email and in My Account → Downloads. Sign in at any time to download your purchases again. If a download fails, contact CRF with your order reference.
Refund requests
Describe what went wrong and any troubleshooting already attempted. Refund requests are reviewed individually; sending a request does not itself confirm approval. CRF will discuss the available resolution with you.
Contact
Email info@crf-ds.ca or call +1 613 416 5678. Include your order reference and the email used at checkout. Never send payment credentials.